Delivery Information

Delivery:

Your accepted order will be dispatched by the next Business Day. A confirmation email showing that we have received your order will automatically be sent to you once you have proceeded through to the end of the check out.

Timing of Delivery:

Estimated delivery time within Australia is approximately 2 to 10 days from the date your payment is received. The estimated delivery times are in business days (Monday through Friday excluding Public holidays in Victoria). Estimated times are to be used as a guide only depending on your location and the availability of stock. Whilst we endeavour to fulfil all orders, please note some items, sizes or colours may not be available at time of dispatch. Your credit card will only be charged for items available at time of dispatch. If your Product has not arrived after the estimated delivery time, please contact House Customer Service.

Cancellation or change

It may be possible for you to cancel or change your order if your order has not started the picking process in our warehouse. Please contact one of our Customer Service Representatives on (02) 96006118 and if cancellation or change remains possible, they will assist you.

Shipping Method:

Please note we only ship orders to Australian Postal addresses and post office boxes. Unless otherwise agreed by us, we will deliver your Products to the Australian address indicated on your Order Confirmation. We dispatch all orders using Australia Post eParcel service. If no-one is available to take delivery of your Products, our carrier (Australia Post eParcel) will leave a card so you can pick-up your Product from your local Post Office. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all Products will pass to you on delivery.

If you have specified a recipient who is not you, for delivery purposes, then you accept that evidence of a signature by a person who identifies themselves as that person at that delivery address, is evidence of delivery to you and fulfilment by us of our responsibility.